The Four Diamond Grande Colonial Best Rate Guarantee assures you that on www.thegrandecolonial.com you will find the lowest published Internet rate. If you find a rate lower than our site rate that is viewable and bookable on another web site for the same hotel, same room type, same dates and length of stay, contact us at 888.828.5498. We’ll verify the availability of the other site’s price, and if it is lower, we will match it and discount it by 10%. Rooms on the other web site must be publicly available and bookable on the Internet at the time of verification. See Terms & Conditions for details. Our guarantee is easy and hassle-free! See an example of how it works:
Step 1:You want to book a one-night stay at the Grande Colonial. After doing a search on our website you find a $219 Grande Colonial rate per night.
Step 2: Prior to or 24 hours after making your reservation, you find a rate of $209 per night on a different web site, on the same date for one night and the same room type.
Step 3: Contact 888.828.5498 to make the claim.
Step 4: A Grande Colonial reservation specialist will verify the lower price while on the telephone with you by going to the web site where you found the lower rate. The representative will confirm that the rate meets the terms and conditions of the Grande Colonial Best Rate Guarantee and that it is for the same length of stay.
Step 5: Upon verification, our reservation specialist will make the reservation at the lower rate and take an additional 10% off the length of stay.
It’s that easy. No need to fill out forms. And no waiting. For additional details see the Terms & Conditions.
Terms & Conditions
The Grande Colonial guarantees to provide the lowest on-line bookable rate for room reservations at the Grande Colonial hotel available to the general public on the Internet, subject to the following terms and conditions:
If you find a publicly available and immediately bookable room-only rate on the Internet for the Grande Colonial hotel (“competing rate”) that is lower than the room rate available for the same reservation on www.thegrandecolonial.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation on www.gclj.com or www.thegrandecolonial.com, please call the Grande Colonial at 888.828.5498.
Once the Grande Colonial confirms the availability of the competing rate on the Internet, subject to room availability at the Grande Colonial hotel, the Grande Colonial agrees to match the competing rate for the same reservation, plus discount an additional ten percent (10%) off the room rate for the duration of the stay being so reserved.
Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to, Priceline and Hotwire.
Web sites that “package” travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include but are not limited to Site 59 and Delta Vacations.
Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by the Grande Colonial and a specified and limited group, and are not publicly available.
This guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.
If you have already booked a prepaid stay on www.gclj.com or www.thegrandecolonial.com, and find a competing rate that meets the guarantee terms and conditions set forth here, then the Grande Colonial will refund the full amount originally charged to your credit card for the rate booked on www.gclj.com or www.thegrandecolonial.com and charge the full stay based on the new rate to your credit card.
This Guarantee is subject to change or revocation at anytime.