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Telephone Services & Charges

LOCAL CALLS
Dial 9 Plus Telephone Number $.80 minimum
Charges may vary depending on time and distance of the number called. All calls are subject to applicable taxes.

CALIFORNIA LONG DISTANCE
Our rates for California long distance calls are charged to your room at the AT&T daytime operator assisted rate plus $2.50 for the first minute and 50% markup for any additional time.

DOMESTIC LONG DISTANCE CALLS OUTSIDE OF CALIFORNIA
Our rates for California long distance calls are charged to your room at the AT&T daytime operator assisted rate plus $3.00 for the first minute and 50% markup for any additional time.

INTERNATIONAL CALLS – OUR RATES FOR CALIFORNIA
Long distance calls are charged to your room at the AT&T daytime operator assisted rate plus $4.00 for the first minute and 50% markup for any additional time.

TOLL FREE ACCESS
Toll Free Numbers Connection Fee $.75
“0” Plus Calls Connection Fee $.75

OUR TELEPHONE CARRIER – TIME WARNER
Time Warner is our long distance carrier. You have the right to reach other long distance carriers from your telephone. To reach your calling card operator, touch 9 and the access number on your card.

Should you have any complaints or questions about this service, please feel free to contact the agencies listed below.

TO CONTACT TIME WARNER CABLE BUSINESS CLASS:
PacWest Office
17777 Center Court Dr. Suite 800
Cerritos, CA 90703
Customer Service Phone: (866) 772-4948
www.twcbc.com

TO CONTACT THE CALIFORNIA UTILITIES COMMISSION:
CPUC
Attn: Docket Office
505 Van Ness Ave., Room 2001
San Francisco, CA 94102
Phone: 1 (800) 649-7570 or 1 (415) 703-2782
Fax: 1 (415) 703-1758
Website: www.cpuc.ca.gov

TO CONTACT THE FCC:
Federal Communications Commission
445 12th Street, SW
Washington, DC 20554
General information, inquiries & complaints: fccinfo@fcc.gov
Freedom of Information Act requests: FOIA@fcc.gov
Comments on FCC Internet services: webmaster@fcc.gov
1 (888) 225-5322 (1-888-CALL FCC) Voice: toll-free
1 (888) 835-5322 (1-888-TELL FCC) TTY: toll-free
1 (866) 418-0232 toll-free FAX

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