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Frequently Asked Questions

 

General FAQs

 

1. What is the Best Rate Guarantee?
Our Best Rate Guarantee assures you that you will find the lowest published Internet rate on our website. If you find a rate lower than what is shown on our website that is viewable and bookable on another web site for the same room type, same dates and length of stay, we will verify the availability of the other site’s price, and if it is lower, we will match it and discount it by 10%. You can learn more about this program by clicking here.

2. How can I subscribe/unsubscribe to your email list?
Visit our Email Offers page and enter your email address to receive updates on news and special offers from the Grande Colonial hotel.

3. What time is check-in?
Our check-in time is 4 p.m. If you arrive early, we are happy to store your luggage until your room becomes available.

4. What time is check-out?
Our check-out time is 12 Noon.

5. Do you offer accessible rooms?
Yes. For our guests with disabilities, our ADA compliant rooms and suites feature Braille guestroom numbers, closed-caption televisions, door and telephone signalers, roll-in showers, telephone amplifiers, text telephones, and visual smoke detectors. A swimming pool lift is also available. Learn more here.

6. Is parking available at the hotel?
Off-street valet parking only is available. Fees are $30 per day. Other than street parking, there is no self-parking.

7. Can I bring my pet?
Unfortunately, the Grande Colonial does not accommodate pets.

8. Is Wi-Fi available at the hotel/in the room?
Yes. For our registered guests, the hotel offers complimentary high-speed wired and wireless Internet access in all rooms and suites, meeting facilities & public spaces.

9. What should I do, if I lost or forgot something in my room?
Contact us at 858-454-2181 and we will be happy to assist in locating your misplaced items.

10. How can I change or cancel my reservation?
Contact us at 858-454-2181 and we will be happy to make any changes or cancellations in line with our cancellation and modification policy.

11. What is the cancellation policy?
We have a 48 hour cancellation and modification policy. You may cancel your reservation 48 hours prior to arrival or make modifications in your departure date 48 hours prior to the intended departure date. If cancellations or modifications are made within the 48 hour period, you may be subject to cancellation and early departure fees.

12. Do you allow smoking?
Smoking is not permitted in the Grande Colonial’s guest rooms and suites, meeting facilities or indoor public spaces. Guest are welcome to smoke in designated, outdoor sections of the hotel.

13. What is required to check-in?
We require a government issued ID (i.e. driver’s license, passport) and a valid method of payment (i.e. credit card or cash).

14. Do you have an early departure fee?
Yes. Modifications resulting in a reduction of the number of nights within 48 hours of intended departure will result in a charge equal to one night’s room and tax.

15. I want to ship a package to arrive before or during my stay, do you allow this?
Yes. Please ensure that the name of the recipient matches the name on your reservation.

 

Dining

 

1. Can I reserve a table in the restaurant?
Yes. Our NINE-TEN Restaurant accepts reservations for breakfast, lunch, dinner or Sunday Brunch. Call 858.964.5400 or click here to reserve a table.

2. Do you offer room service?
Room service is available Monday through Saturday from 6:30 a.m. to 10:00 p.m. and Sunday from 7:30 a.m. to 10:00 p.m. Please refer to the Room Service Menu located in our guest room directory for menus. Guests may also order room service via our Mobile App, which can be accessed via your desktop computer. Or you can download the App to your mobile device in the App Store or Google Play.

 

Transportation/Directions

 

1. Do you offer hotel transportation?
We offer limited transportation within a five mile radius of the hotel using our London Taxi. We also offer transportation around the village using our electric golf cart. These services are based on availability and may be arranged through our Valet team.

2. How do I get to the hotel?
The Grande Colonial is located at 910 Prospect Street in La Jolla, just 12 miles north of the San Diego International Airport.

From the North: South on Interstate 5, exit west on La Jolla Village Drive. Follow to third traffic light and turn left on Torrey Pines Road. Proceed to sixth traffic light and turn right on Prospect Place, which will become Prospect Street. Follow ½ mile to our La Jolla beach hotel on your right – 910 Prospect Street.

From the South: North on Interstate 5, exit west on La Jolla Parkway. Remain on La Jolla Parkway, which will become Torrey Pines Road. Proceed up the hill and turn right on Prospect Place, which will become Prospect Street. Follow ½ mile to our La Jolla beach hotel on your right – 910 Prospect Street

 

Accounting

 

1. I have questions about my bill. Who do I call?
Please contact us at 858-454-2181 and reference your recent reservation.

2. What forms of payment are accepted to pay for my room?
We accept Visa, MasterCard, American Express, Discover, and American currency.  We also accept Apple Pay, Android Pay, and Samsung Pay.

3. Does the hotel require a deposit for incidentals?
Yes, we require a $100 per night deposit to cover any incidental charges. Incidental charges may include valet parking, dining charges, and wellness service charges.

4. How can the incidental deposit be made?
The incidental deposit will be held on the credit or debit card you provide at check-in. You may also pay the deposit in cash. Any cash deposits are returned at the time of departure.

5. When will the incidental deposit be returned to my debit or credit card?
Any difference in the amount between the original authorization and the final balance of your stay is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to be reflected in your account.

6. How much money does the hotel authorize on my debit or credit card at check in?
We authorize the full balance of your anticipated room and tax charges plus an additional $100 per night for incidentals. Any difference in the amount between the original authorization and the final balance of your stay is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to be reflected in your account.

 

Amenities

 

1. Do you have a fitness center?
We do not have an on-site fitness center. But please ask our Guest Services staff to make arrangements for you to visit one of several spas or fitness clubs within walking distance of the hotel. And for those guests who book directly with us by phone or on our website, you will enjoy a complimentary daily guest pass to the La Jolla Sports Club, located within walking distance of the hotel (a $25 daily value).

2. Do you have a pool?
Yes. Our outdoor swimming pool is heated year-round. Pool hours are 7:00 a.m. to 10:00 p.m. THERE IS NO LIFEGUARD ON DUTY. For our guests with disabilities, a swimming pool lift is available. Complimentary towels are available. Food and beverage service is also available in the pool area daily from 11:30 a.m. to sunset, weather permitting.

3. Are refrigerators available?
We have a limited number of refrigerators available at no charge. They are available on a first come, first serve basis and can be reserved by contacting us at 858-454-2181.

4. Are cribs available?
We have a limited number of cribs available at no charge. They are available on a first come, first serve basis and can be reserved by contacting us at 858-454-2181.

5. Are rollaway beds available?
We have a limited number of rollaway beds available at no charge. They are available on a first come, first serve basis and can be reserved by contacting us at 858-454-2181.