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  • Grande Colonial Swimming Pool
  • Grande Colonial Main Lobby

PRIVACY POLICY

At The Grande Colonial, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The Grande Colonial will not disclose identifiable user information to any third party without consent.

The Grande Colonial is committed to safeguarding your privacy while visiting the hotel website, namely, https://www.thegrandecolonial.com, (hereinafter all identified URLs are collectively referred to as the “Site”). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

What information is collected about you and how do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. Information collected on this site may be used to:

  • Make hotel and/or restaurant reservations
  • Enter your email in our promotions
  • Respond to private dining/catering/wedding inquiries
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site


EMAIL COMMUNICATIONS:

  • Transactional Emails: When you make a hotel reservation, we need to know your name, e-mail address, mailing address, country of origin, telephone number, credit card number, and expiration date. This allows us to process your reservation and notify you of your reservation status and/or any service disruptions. When you make a hotel reservation, we will automatically send you a Reservation Confirmation, Reservation Cancellation, Pre-Stay Arrival Letter, and Post-Stay Follow-Up Letter/Survey to the email address on file.  These Transactional communications are intended solely to provide information about your upcoming or prior stay.
  • Marketing Emails: When you sign up to be notified of marketing communications at the Grande Colonial, we will use the email address provided by you only if you have opted to receive this information via our Site or if you have completed a printed comment card on which you have given consent to add your email to our database.  Once your email has entered our system, you will receive an email confirmation to either re-confirm your intent to be added to our email list, or to opt-out.


WITHDRAWING CONSENT TO USE:

All email marketing communications will provide an opt-out button to allow you to choose not to participate in lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for our purposes or in joint promotions with one of our partners. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.  You may also unsubscribe by sending an e-mail to info@gclj.com.

Please keep in mind that we will still send you Transactional email communications, including, but not limited to, Reservation Confirmation, Reservation Cancellation, Pre-Stay Arrival Letter, Post-Stay Follow-Up Letter/Survey, and follow up to forms you may have completed on our websites relating to meetings/weddings/special events and other services.

DATA STORAGE PERIOD:

The Grande Colonial shall store your personal data for as long as it is needed to achieve the purpose of the use of data or when the statutory limitation period is over and the document storage period provided by law has come to an end (seven years as set out in Section 22.4.3 of Laws Pertaining to the California Innkeeper).

This information includes, but is not limited to, your name, e-mail address, mailing address, country of origin, telephone number(s), credit card number, credit card expiration date, and stay history (dates of visit, room number, accompanying guest information, special requests, and on-property transactions).  This information will also include data collected upon you completing meetings/weddings/special event and other services forms on our website.

Please note that we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

PERMISSIONS FOR USE:

The Grande Colonial may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by The Grande Colonial, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

PROTECTING YOUR INFORMATION:

We would like our Site visitors to feel confident about using the Site to plan their visit to our hotel, so The Grande Colonial is committed to protecting the information we collect. The Grande Colonial has implemented a security program to keep information that is stored in our systems protected from unauthorized access.

Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

EXCEPTIONS TO PRIVACY POLICY:

The Grande Colonial has two exceptions to these limits on use of personal information:

  • The Grande Colonial may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of The Grande Colonial from unauthorized use, or misuse, of the Site or anything found at the Site.
  • The Grande Colonial may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.


USE OF AGGREGATED DATA:

The Grande Colonial is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, The Grande Colonial may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

USE OF COOKIES AND ANALYTICS:

To enable features at the Site, The Grande Colonial may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies and/or analytics to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, IP address, or other identifying information.  To see more information about our Cookie tracking, please click here.

We also utilize Google Analytics, a web analysis service provided by Google, to better understand your use of our website. Google Analytics collects information such as how often users visit the website, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the website, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the website to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

LINKED WEBSITES:

For your convenience, we have included outbound hyperlinks on our website that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on our website. We encourage you to seek out and read the privacy policy of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

RESTAURANT RESERVATIONS:

If you decide to make an online reservation at the Site to our NINE-TEN Restaurant, you will be linked to a reservation interface called OpenTable. While it appears to be part of our site, OpenTable is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen OpenTable carefully. OpenTable, Inc., along with its subsidiaries or affiliated companies (“OpenTable”), is committed to safeguarding your privacy and upholding the highest levels of information security. To that end, the company adheres to the strictest consumer privacy guidelines and uses state-of-the-art security technology to protect any information you provide to and through OpenTable.  OpenTable’s privacy policy can be viewed here.

YOUR CONSENT TO THIS PRIVACY POLICY:

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by The Grande Colonial, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves The Grande Colonial from responsibility to the user.

POLICY MODIFICATIONS:

The Grande Colonial reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact us.

YOUR RIGHTS REGARDING USE OF YOUR PERSONAL DATA:

You have the right to receive information from The Grande Colonial about the personal data we have collected and are storing on you, as well as the use of that data, as outlined in this privacy policy.  You also have the right to request from The Grande Colonial that we stop using your personal data and to update, or delete this data from our systems.

Any and all requests relating to your personal data should be directed to our Data Protection Officer at cfink@gclj.com or call 858.263.7966.

Please note that we may still use any aggregated and de-identified personal information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

QUESTIONS ABOUT THIS POLICY:

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to our Data Protection Officer at cfink@gclj.com or call 858.263.7966.  We will do our best to answer your questions and resolve your concerns.