Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Personal Identifiers

These may include:

• Name
• Mailing address
• Email address
• Telephone or mobile phone number
• Date of birth (when voluntarily provided)
• Government-issued identification information when required for reservations or legal purposes

Reservation and Stay Information

When you make a hotel reservation or stay with us, we may collect information such as:

• Arrival and departure dates
• Room preferences
• Reservation history
• Payment information
• Special requests
• Loyalty or promotional information
• Guest communications related to your stay

Restaurant Information

When making reservations or dining at NINE-TEN Restaurant, we may collect:

• Reservation details
• Dining preferences
• Allergies or dietary restrictions voluntarily provided
• Special occasion information
• Payment information

Marketing Information

If you choose to receive marketing communications, we may collect:

• Email address
• Mobile phone number
• Marketing preferences
• Communication history
• Responses to promotions or surveys

Website Usage Information

When you visit our websites, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on our websites
• Referring websites
• Search terms used to locate our websites
• Clickstream data

This information helps us understand how visitors use our websites and improve the guest experience.

Employment Information

If you apply for employment with Grande Colonial, we may collect information contained within your application or résumé, including employment history, education, qualifications, and references.

Information You Provide Voluntarily

You may voluntarily provide personal information when you:

• Make a hotel reservation
• Reserve a table at NINE-TEN Restaurant
• Purchase a gift certificate
• Subscribe to email newsletters
• Enroll in SMS/text messaging
• Submit an inquiry through our contact forms
• Participate in surveys or contests
• Request information about weddings, meetings, or special events
• Apply for employment
• Contact us by telephone, email, or social media

You are not required to provide personal information; however, certain services may not be available without it.

Information Collected Automatically

Like most websites, we use cookies, pixels, web beacons, and similar technologies to collect information about how visitors use our websites.

These technologies help us:

• Remember your preferences
• Improve website functionality
• Measure website performance
• Understand visitor behavior
• Deliver relevant advertising
• Improve marketing effectiveness

Additional information regarding cookies and similar technologies is provided later in this Privacy Policy.

Definitions

For purposes of this Privacy Policy:

Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an individual.

Processing means collecting, using, storing, disclosing, analyzing, or otherwise handling personal information.

Service Providers are companies that perform services on our behalf, such as website hosting, reservation systems, payment processing, email delivery, SMS messaging, analytics, and marketing services.

Applicable Privacy Laws include, where applicable, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the General Data Protection Regulation (GDPR), and other applicable federal, state, or international privacy laws.

How We Use Your Personal Information

We use your personal information only for legitimate business purposes and as permitted by applicable law. Depending on how you interact with us, we may use your information to:

• Process and manage hotel reservations.
• Confirm, modify, or cancel reservations.
• Process restaurant reservations at NINE-TEN Restaurant.
• Process payments and issue refunds when applicable.
• Respond to inquiries and guest service requests.
• Communicate with you before, during, and after your stay or dining experience.
• Send reservation confirmations, receipts, and other transactional communications.
• Provide customer support.
• Personalize your guest experience.
• Improve our websites, products, and services.
• Conduct guest satisfaction surveys.
• Send marketing communications, promotional offers, and newsletters when you have chosen to receive them.
• Administer contests, promotions, and special offers.
• Detect, investigate, and prevent fraud, unauthorized transactions, and other unlawful activities.
• Protect the security and integrity of our websites and systems.
• Comply with applicable legal obligations.
• Enforce our Terms of Use and other agreements.
• Evaluate employment applications.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing notice where required by law.

How We Share Personal Information

We value your trust and do not sell your personal information.

We may share your information only as described in this Privacy Policy and only when necessary to operate our business, provide services to you, or comply with legal obligations.

We may share information with the following categories of recipients:

Service Providers

We work with carefully selected third-party companies that provide services on our behalf. These providers are authorized to use your personal information only as necessary to perform services for Grande Colonial.

Examples include providers that assist with:

• Hotel reservation systems
• Restaurant reservations
• Payment processing
• Website hosting
• Email marketing
• SMS/text messaging
• Guest relationship management (CRM)
• Guest surveys
• Website analytics
• Digital advertising
• Cloud storage
• Information technology support
• Fraud prevention
• Customer service

These providers are contractually required to safeguard your personal information and process it only for authorized business purposes.

Examples of Third-Party Service Providers

Depending on the services you use, we may share information with providers such as:

• Revinate (guest communications and CRM)
• Microsoft
• Google
• Meta Platforms (Facebook and Instagram)
• Benchmark Email (or successor email marketing platform)
• Hospitality reservation technology providers (Synxis Booking Engine)
• Secure payment processors
• Website hosting providers
• Analytics providers

This list may change over time as we update our technology providers.

Payment Processing

Payment card transactions are processed through secure third-party payment processors. Grande Colonial does not store complete payment card numbers on its public website servers.

Payment processors are responsible for securely handling payment information in accordance with applicable payment card industry (PCI DSS) standards.

Legal Requirements

We may disclose personal information when we believe disclosure is necessary to:

• Comply with applicable laws or regulations.
• Respond to subpoenas, court orders, or other lawful requests.
• Cooperate with law enforcement or governmental authorities.
• Protect the rights, safety, and property of Grande Colonial, our guests, employees, or others.
• Investigate fraud, security incidents, or violations of our policies.

Business Transfers

If Grande Colonial undergoes a merger, acquisition, corporate restructuring, financing transaction, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

Marketing Communications

If you subscribe to receive promotional communications from us, we may use your contact information to send newsletters, special offers, event announcements, seasonal promotions, and other marketing communications relating to Grande Colonial and NINE-TEN Restaurant.

You may opt out of marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us using the information provided at the end of this Privacy Policy.

Opting out of marketing communications will not affect transactional communications related to new reservations, existing reservations, cancellation of reservations, purchases, or other guest services.

Personalized Advertising

We may use cookies, pixels, and similar technologies to better understand your interests and provide advertising that is more relevant to you.

This advertising may appear on search engines, social media platforms, or other websites.

Where required by law, you may opt out of certain targeted advertising activities using your browser settings, cookie preferences, or applicable privacy rights described later in this Privacy Policy.

Aggregate and De-Identified Information

We may use information that has been aggregated or de-identified for business purposes, including analytics, research, website optimization, marketing analysis, and service improvements.

Information that has been de-identified or aggregated is no longer reasonably capable of identifying an individual and is not considered personal information under applicable law.n 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Cookies and Similar Technologies

Our websites use cookies, pixels, web beacons, and similar technologies to improve functionality, understand how visitors use our websites, personalize content, and support our marketing efforts.

Cookies are small text files placed on your device that allow websites to recognize your browser and remember certain information.

The types of cookies we use may include:

Essential Cookies

These cookies are necessary for our websites to function properly. They enable core functionality such as website navigation, reservation functionality, security features, and accessibility. Because these cookies are essential, they cannot be disabled through our website.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our websites by collecting information such as pages visited, time spent on pages, navigation patterns, and general website performance.

This information is aggregated whenever possible and helps us improve our websites and guest experience.

Functional Cookies

These cookies remember choices you make, such as language preferences or previously entered information, to provide a more personalized experience during future visits.

Advertising and Marketing Cookies

These cookies help us measure the effectiveness of our marketing campaigns and may be used to display advertisements that are more relevant to your interests.

Advertising partners may use these technologies to recognize your browser across different websites and devices.

Analytics Technologies

We use analytics tools, including Google Analytics and other similar services, to better understand how visitors use our websites.

These services may collect information such as:

• Pages visited
• Time spent on pages
• Device type
• Browser type
• General geographic location
• Referral sources
• Website interactions

This information helps us improve website performance, guest experience, and marketing effectiveness.

Google may process information in accordance with its own Privacy Policy.

Social Media Features

Our websites may include features provided by social media platforms, including Facebook, Instagram, LinkedIn, and other social networks.

These features may collect your IP address, browser information, and information regarding your interaction with our websites. Your interactions with these platforms are governed by the privacy policies of the respective providers.

Interest-Based Advertising

We and our advertising partners may use cookies and similar technologies to deliver advertisements that may be more relevant to your interests.

You may be able to control certain advertising preferences through your browser settings, your mobile device settings, or the privacy settings offered by advertising platforms and social media providers.

Browser Privacy Controls

Most web browsers allow you to manage cookies through browser settings.

You may choose to disable or delete cookies at any time; however, doing so may affect the functionality of certain features of our websites, including reservation functionality and personalization features.

Some browsers offer "Do Not Track" (DNT) signals. Because there is currently no universally accepted industry standard for responding to these signals, our websites may not respond to DNT requests.

SMS/Text Messaging Privacy

If you choose to enroll in our SMS/text messaging program, we may collect and use your mobile phone number to send you marketing messages, promotional offers, reservation-related communications, or other information you have requested to receive.

Participation in our SMS program is entirely voluntary.

Your consent to receive marketing text messages is not a condition of purchasing goods or services from Grande Colonial or NINE-TEN Restaurant.

By opting into our SMS program, you expressly consent to receive recurring automated marketing and/or transactional text messages at the mobile telephone number you provide.

Message frequency will vary depending on your interactions with us.

Message and data rates may apply according to your wireless carrier's plan.

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us.

For assistance, reply HELP or contact us using the information provided at the end of this Privacy Policy.

After opting out, you may receive one final confirmation message confirming your request has been processed.

Additional terms and conditions relating to SMS/Text Messaging can be found here.

Mobile Information

We respect the privacy of your mobile information.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share your mobile phone number with service providers that assist us in delivering our SMS program, including text messaging platform providers and technology vendors. These providers are contractually obligated to use your information solely for providing SMS-related services on our behalf.

Email Communications

If you subscribe to receive email communications from Grande Colonial or NINE-TEN Restaurant, we may send newsletters, promotional offers, special event announcements, seasonal packages, restaurant updates, and other marketing communications.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may continue to send transactional emails relating to reservations, purchases, guest services, or other administrative matters.

Third-Party Links

Our websites may contain links to third-party websites, including travel partners, reservation platforms, social media platforms, local attractions, or other external websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any website you visit before providing personal information.

Children's Privacy

Our websites and services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If we become aware that we have collected personal information from a child under 13 in violation of applicable law, we will take reasonable steps to delete that information promptly.

Parents or guardians who believe a child has submitted personal information may contact us using the information provided at the end of this Privacy Policy.

Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information.

Grande Colonial is committed to honoring applicable privacy rights and responding to verified requests in accordance with the law.

California Privacy Rights

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know

You may request information about the categories of personal information we collect, the sources from which we collect it, the business purposes for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we maintain about you.

Right to Delete

You may request that we delete certain personal information we have collected from you, subject to exceptions permitted by law.

Right to Correct

You may request that we correct inaccurate personal information we maintain about you.

Right to Opt Out

Grande Colonial does not sell your personal information.

We also do not knowingly sell or share personal information for cross-context behavioral advertising as those terms are defined under California law.

If our practices change in the future, we will update this Privacy Policy and provide any notices required by law.

Right to Non-Discrimination

We will not discriminate against you for exercising any privacy rights available under applicable law.

Exercising Your Privacy Rights

To submit a privacy request, please contact us using the information provided at the end of this Privacy Policy.

To help protect your privacy and security, we may request information necessary to verify your identity before processing your request.

If an authorized agent submits a request on your behalf, we may require documentation demonstrating the agent's authority to act for you.

We will respond to verified requests within the timeframes required by applicable law.

International Visitors

Grande Colonial welcomes guests from around the world.

If you reside outside the United States, including in countries that recognize additional privacy rights, your personal information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Fulfill reservations and guest requests.
• Maintain business records.
• Comply with legal, tax, accounting, and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.
• Protect our legal rights.

The length of time information is retained depends on the type of information collected, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our records retention practices.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards include measures such as encryption where appropriate, secure network technologies, access controls, employee training, and vendor management practices.

Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

When material changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.

Your continued use of our websites or services after changes become effective constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Grande Colonial La Jolla
910 Prospect Street
La Jolla, California 92037
United States
Phone: (858) 454-2181
Email: info@gclj.com
Website: www.thegrandecolonial.com